Alexander and Hanna's transcribed interviews

Our task is to create a product of some sort for people going on the commuter train between Stockholm Central Station and Karlberg Station. When picking a target group we decided on the probably biggest one, people who commute between those stations every day. They are simple to access for interviews because there are more of them on specific times of the day, congestion time, so we set of to do our interviews at 5 pm when people were going home from work.

The interviews took place at Stockholm's Central Station. One person acted as interviewer and the other took notes of the answers. The questions that were asked, were all asked in the same way. The questions can be found in the first part of the transcript below. The answers are transcribed without the questions but categorized according to the question's number.

Questions:

What is the best and what is the worst about this route? 

• Follow up: why? do you think others agree with you? How could the worst thing about the route be turned into the best? 

What would you want to add to your travel experience? It can be anything!

• Follow up: elaborate, what would you use this for? Do you think others want this as well? 

What do you feel when you travel from Centralen to Karlberg? 

• Follow up: is it always this feeling or is that just today?

Interviews:

Older lady

1. 

+ There is no good part

- There are a lot of people

             Yes, they should have more trains

2.

More seats on the train

3.

Can't come up with anything

Educated, middle aged man

1.

+ You get to see the view over the water and the tall buildings

- The travel time is actually double what it says on the time table, because there is always a line for the trains to wait.

               Yes I think people would agree with me

               They could solve the problem by keeping to the time table

2.

There is nothing I think should be added.

3.

I have no idea about when I'll arrive

               I always feel like that

Student, woman

1.

+ I don't know

- All the people congesting the trains.

               Probably others agree about this as well.

2.

More outlets to charge your phone after a long day in school and the battery is dead.

3.

Happy.

                I'm listening to my music and I often feel happy.

Middle aged woman

1.

+ That's really hard to say...

- The trains could go more often

                 Probably others agree about this.

2.

I'm going to Uppsala so I'd like to answer about something that is actually more relevant for my whole journey.

((Us: That's fine))

It would be great with tables that you can fold out from your seat and over your knees for longer travels. So you can have papers from work on them.

3.

I have some stress with me from the central station but when I get on the train I get calmer little by little.

Older lady #2

1.

+ I like that there is a tunnel so people cannot talk on the phone.

- There is often a line for the trains to wait to get to go, especially in the other direction coming into the central.

2.

More tracks on this part of the route, so there are no train jams.

3.

This part of the route doesn't make me feel anything special since it only adds another two minutes to my trip.

Young adult man

1.

+ You often get a place to sit when you go in the other direction since people often get of at Karlberg.

- It's annoying to have to stand up though.

2.

More places to sit.

                      Others would probably come up with better ideas but I think they would appreciate mine as well.

3.

No feelings, I'm completely neutral.

                       Yeah, I usually always feel like that.