Question 1
Me: What is the worst and the best about this first section?
Man: What do you mean about this first section?
Me: Well, to Karlbergs station, anything you think is specific here?
Man: The first best? The best and the worst… good question.. I can tell you the worst immediately. It’s the bad connectivity, bad reception on the first stretch. You’re very mobile and it’s an annoying factor that you recognise if you’re commuting every day. The best thing would probably be that it’s a good feeling. You’re on your way homewards and it’s fast.
Question 2
Me: If you were able to add anything to this first distance to improve your experience, what would it be?
Man: Well then it would be that the network was functioning, I don’t need that many other experiences.
Me: So everything that you need is that in your phone?
Man: Yes, Exactly. However, something that I would like to have when I come here it to be able to instantly see connecting trains. i.e. when I come to the central station and for example are going to västra haninge I want to be able to see if it’s coming right away or in ten minutes.
Me: aha, you mean as they have it on the inner city buses?
Man: Yes exactly, one of those should be on the commuter train as well. It would be nice to see connections. Would also be nice to receive a visualization, if I jump off at Karlberg and are going with the bus it would be nice to see where the bus is.
Me: Ah, to see where the bus stop is you mean?
Man: Not really, to be able to visualize where the bus is located, if it’s just 100 meters away down the street and if I have to run. That kind of visual feedback would have been of great aid.
Question 3
Me: What feeling to you have when sitting on the train here?
Man: Well it can be tied back to what you said before, you are a bit tired, I want to relax, without that many impressions.
Me: So the trip should be easy to relax on?
Man: Precisely!
Me: Your train is coming now, have a nice commute!
Man: Thanks, the same to you!/Sofie
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