Summary of interviews

Since I didn’t get a chance to do an interview of my own, I have summarized our findings from the interviews.

The interviews from different people were quite different, since the group did the interviews on two separate occasions. One group did one interview each which gave one lenghty transcript and two shorter ones. Axel seemed to have a hard time getting his interviewee to talk. Hanna and Alexander did their interviews a bit quicker and talked to several people. I think this suited the context of use for our target group well (people taking the trains are often in a hurry, going home from work and a bit stressed, etc.) and is probably the way I would have done my interviews.

Quick overview of the answers to our questions:

What is the best and what is the worst about this route?

• Best: Nothing, the view, the Tunnels so people can’t use their phones, place to sit in the other direction, good trains (they are new), short stretch, good feeling.
• Worst: A lot of people, time-table is lying, all the people congested the train, the trains doesnt departent often enough, train lines, not enough places to sit, the speaker should be in english, Outdoor platforms. bad reception

What would you want to add to your travel experience?

More seats, nothing, more wall-outlets, fold-out tables, more tracks, more seats, information about connections, having the platforms indoors, visualizations over the connections.

What do you feel when you travel from Centralen to Karlberg?

Dont know, uncertainty, happy, Stressed => Relaxed, nothing because it’s only 2 minutes of my trip, no feelings, completely neutral, good feeling, very nice feeling, home-sick, tired but relaxed.

In general, people seemed to want more seats on the trains, and more information about the trains in regards to connections. Some of the things people wanted to improve their experience is hard for us to do anything about, like “more trains”, “having the platforms indoors”, but it is the data we could expect from such broad questions.

We wanted to use these interviews for qualitative data to get a feel of the target group (commuters) and get inspired in what we wanted to design. Our discussions about this led to us having two ways of proceeding: either design some kind of experience to help people relax on the train on the way home from work to cool down, or something practical to improve some of the things people complained about.