Note: I just realized that chap. 15 was supposed to be included in this review. I accidentally chose chapter 14 instead. Sorry about that. /Yrin
"Sometimes
the findings of a field study can be unexpected."
-- Interaction
Design (3rd ed.), p. 501.
As far as design
work is considered, the most important reason for doing a field study
is to pick up the unexpected aspects of the user vs product
interactions, in my opinion.
Now, in a late-stage
evaluation study you'd better hope that the product design is mostly
right, but a key focus should still be to test (read: challenge) your
assumptions of the design.
The course book
explains the trade-offs between very controlled lab studies on the
one hand, and "natural setting" field studies on the other.
It's very important to keep in mind that all HCI experiments puts
constraints on the subjects in the study. These constraints have to
be put into place deliberately---the focus the study on whatever
aspect you want to evaluate---and not be forgotten about when doing
the analysis. It is equally important to select a relevant group of
subjects, and to understand who these subjects are---as well as their
motivations---, in order for the later analysis to be meaningful.
It is of key
importance to remember that as an experimenter, you can rarely
control all the variables when doing research with human subjects.
Great care is needed when analyzing the results.
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